Effective date: June 20, 2026

Privacy Policy

Renfrew Waterproofing is a lead-intake and information website for renfrewwaterproofing.com. It is not itself a waterproofing contractor.

Information we collect

We may collect the details you submit through forms or calls, including name, phone number, email, service type, timing or urgency, property location, project details, source URL, form ID, timestamps, and technical metadata needed to prevent spam or diagnose issues.

How we use information

We use submitted information to organize waterproofing requests, identify repeated or spam submissions, prepare organized request summaries, maintain records, improve the website, and respond to privacy or intake questions. The request can be reviewed before any contractor routing step.

Forms, calls, and tracking providers

Forms are handled through Formspree. Calls may use call-tracking services such as CallRail, which can collect caller ID, call metadata, and, where enabled, call recordings or transcripts. Analytics or tracking services such as Google Analytics, Plausible, Ahrefs, and CallRail are treated as non-essential and load only after consent unless a future documented exception is made.

Retention

We keep lead records only as long as reasonably needed for intake, quality control, spam prevention, legal compliance, and business records. Non-genuine submissions may be marked so they are not treated as homeowner requests.

Access, correction, deletion, and consent withdrawal

You can request access, correction, deletion, or withdrawal of consent by contacting the privacy contact below. Some records may be retained when needed for security, legal, or duplicate-prevention purposes.

Cross-border processors

Some providers may process or store information outside Canada, including in the United States. Those records may be subject to the laws of the jurisdiction where they are processed.

Privacy contact

Email: [email protected]. Phone: (613) 902-7549.